Return Policies

Return Period

Returns or exchanges are accepted within 14 days of receiving your order.

Eligibility Requirements

To be eligible for a return or exchange, the item must:

  • Be in original condition, unworn, unwashed, and unaltered.

  • Have all original tags attached.

  • Be returned in its original packaging in perfect condition.

Return Process

Please contact us at info@surplusmirabel.com or 450-419-5244 before returning any item to receive a return authorization and instructions.

Refunds and Store Credit

  • Refunds are only issued for regular-priced items.

  • Items discounted up to 50% will be eligible for store credit only.

  • Items discounted more than 50% are final sale and cannot be returned or exchanged.

Return & Exchange Shipping Fees

  • Return shipping fees are the responsibility of the customer.

  • In case of exchange, shipping fees will apply.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery, including photos of the issue.

Exceptions

For hygiene reasons, underwear, swimwear, and personalized items are non-returnable and non-exchangeable.

Thank you for shopping at Surplus!