Surplus Brands Return Policy

At Surplus Brands, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer the following return policy:

Return Period:
- You have 30 days from the date of purchase to return your item(s) for a refund or exchange.

Return Fees:
- For orders under $150, a $10 return fee will apply.
- For orders over $150, return shipping fees are covered by Surplus Brands.

Return Conditions:
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- This policy applies to all clothing, shoes, and accessories.

How to Return:
1. Please contact our customer service team to initiate a return or exchange.
2. You will receive a return authorization and further instructions on how to send your item(s) back to us.

Refund and Exchange Process:
- Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
- For exchanges, once the returned item(s) are approved, we will send out the replacement item(s) promptly.

Order Cancellation:
- If you wish to cancel your order, please contact us immediately. Orders can be canceled within 24 hours of purchase.
- If the order has already been shipped, it cannot be canceled, but you may return the item(s) following the return policy above.

Please Note:
- Original shipping charges are non-refundable.
- Surplus Brands is not responsible for return shipping costs for orders under $150.

Contact Us:
- Email: customerservice@surplusmirabel.com
- Phone: (450) 419-5244
- Address: 19001 Chemin Notre Dame #617, Mirabel, Quebec, J7J 0T1

Thank you for shopping with Surplus Brands!