Delivery and Shipping

At Surplus Mirabel, we strive to provide you with the best online shopping experience possible, including fast and reliable shipping. Here is our shipping policy:

1. Order Processing Times:

- All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order and payment confirmation.
- You will receive a notification email once your order has shipped.

2. Delivery Times:

- Delivery times vary depending on the shipping destination.
- Standard shipping within Canada: 3 to 7 business days.
- Express shipping within Canada: 1 to 3 business days.

3. Shipping Fees:

- Shipping fees are calculated at checkout and depend on the weight and destination of your order.
- Free shipping within Canada for orders over $150 CAD.

4. Order Confirmation and Tracking:

- Once your order has shipped, you will receive a confirmation email containing your tracking number.
- You can track your shipment status using the tracking link provided in the confirmation email.

5. Shipping Issues and Delays:

- If you experience any issues with your shipment or if your order is delayed, please contact us immediately at customerservice@surplusmirabel.com.
- We will work with our carrier to resolve the issue as quickly as possible.

6. Shipping Address:

- Please ensure the shipping address provided at checkout is correct and complete.
- Surplus Mirabel is not responsible for undelivered packages due to incorrect or incomplete addresses.

7. Lost or Damaged Orders:

- If your order is lost or damaged during transit, please contact us at customerservice@surplusmirabel.com as soon as possible.
- We will work with our carrier to resolve the issue and provide a satisfactory solution.

Contact Us:

For any questions regarding our shipping policy, please contact us:

Surplus Mirabel  
19001 Chemin Notre Dame #617  
Mirabel, Quebec, J7J 0T1  
Email: customerservice@surplusmirabel.com  
Phone: (450) 419-5244